Work from Home for Support Executive in Conneqt Business Solution Limited at Chennai
Job Description:
• We are looking for a qualified Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.
• To be successful as a support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.
Requirements:
❖ Managing a team of representatives offering customer support.
❖ Overseeing the customer service process.
❖ Resolving customer complaints brought to your attention.
❖ Creating policies and procedures.
❖ Planning the training and standardization of service delivery.
❖ Selecting and hiring new staff.
❖ Monitoring the work of individual representatives and of the team.
❖ Conducting quality assurance surveys with customers and providing feedback to the staff.
Work Location:
Company:
“Conneqt Business Solution Limited” www[dot] connectcorp [dot]com
stablished in 2004, Conneqt headquartered in Bangalore is India’s leading Digital IT & BPM services provider, and a subsidiary of Quess Corp (BSE: 539978, NSE: QUESS). At Conneqt we strive to help our customers in growing revenues, enabling efficiencies, and enhancing customer experience across industries. With 22 delivery centres across India, we are among India’s Top 100 Best Workplaces in 2021. Top industry analyst Nelson Hall have ranked Conneqt amongst the top Customer Lifecycle Management & Business Process Management service providers in India. We leverage our 17 years of experience across 200 customers on business processes including Customer lifecycle management, Collections, Mid-office, Backoffice, and Shared Services along with our Digital competency centres around Digital Engineering, Automation, Platforms, Data & Analytics and Cloud powered by technology partnerships to help customers modernize and re-engineer their technology landscapes, optimize costs, identify value drivers, setup new operating models and drive digital transformation initiatives in an agile manner to deliver tangible business outcomes. Commitment towards continuous excellence and a customer-first approach forms the base of our values. With a team of 34000+ employees, ‘ We are a trusted partner for our customers in Growing Revenues, Enabling Efficiencies and Enhancing Experience’
How to Apply?
For More of this Customer Support Executive, visit Official: www[dot]connectcorp[dot]com
In Order to apply please send your latest update resume (CV) to our mail address: marketing@connectcorp.com
Don’t forget to check other Support Executive Jobs
- Conneqt Business Solution Limited
- 9874565878
- Conneqt Business Solution Limited, No 3, RR Tower, 5th Floor, Guindy, Chennai - 600032 (Thiruvika Industrial Estate)
- 8
- Full Time
- Support Executive
- 0-9 Years
- Rs 20,000 PM
- Any
- Over Phone Call interview
- marketing@connectcorp.com.
